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A managed 3CX phone system that gives office, hybrid and mobile users the same calling features in an easy app. Backups are included, the platform is protected behind our firewall, and recording archives and Microsoft Teams Direct Routing are available when required.
Managed business communications
We design the call flow, host or deploy the platform, move your numbers, configure every user and keep the system updated and supported. Hosted systems are protected behind our firewall and backed up as part of the service. Your team gets functionality everywhere without having to become the phone-system administrator.
Build your phone estimateOne 3CX platform for calls, video, chat and WhatsApp, on your desk, on your mobile, and inside Microsoft Teams.
Your extension goes everywhere in an app that is simple to use, whether you work in the office, from home or while travelling.
Calling inside Microsoft Teams requires suitable Microsoft licensing, Direct Routing, SBC configuration and ongoing maintenance. We scope, deploy and manage the integration.
Record calls automatically for quality or compliance, with archive options for clients who need to retain recordings for longer.
Smart queues and a digital receptionist route every caller to the right person, fast.
Handle WhatsApp and website live chat from the same 3CX console as your calls.
Your 3CX platform sits behind our managed firewall, is monitored and includes backups as part of the service.
Modern business calling, without the line rental, the hardware, or the lock-in.
Calls run over the internet, not costly Telkom lines. Most businesses save up to 80% on call and line costs.
We port your existing numbers to 3CX for free. Your clients and marketing never skip a beat.
Desk, home or on the move: one number and an easy app give users the same calling features wherever they work.
Add or remove extensions in minutes as your team grows: no new lines, no technicians.
Queues, IVR and LTE failover keep every call answered, even during a power or internet outage.
A hosted PBX managed by Fire-IT, protected behind our firewall and backed up, with no server for your team to maintain.
Real per-minute rates on Fire-IT versus a Telkom line, billed per second from the very first second, so you never pay for time you didn't use.
| Destination | Fire-IT | Telkom | You save |
|---|---|---|---|
| On network | R0.17/min | R0.46/min | 71% |
| National | R0.30/min | R0.46/min | 41% |
| Mobile | R0.60/min | R1.31/min | 64% |
Telkom's minimum charge is R0.65. Saving calculated on an average mix of long and short calls.
Rates include VAT. Calls are billed per second from the first second: no rounding up to the next minute.
Custom IVR prompts and hold music, recorded by professional voice artists.
excl. VAT · R1,148.85 incl. · once-off
A clean move to 3CX: keep your numbers, keep working.
We size the right number of extensions and features for how your team actually works.
We move your existing numbers to 3CX for free: no downtime, no lost calls.
We set up your IVR, queues and mobile apps, plus the Microsoft licensing, SBC and tenant configuration required for Teams calling.
Your team is calling from desk, mobile and Teams, with a real engineer a call away.
3CX gives your team a single, modern interface, on the desktop, the web and mobile.
Host video calls and web conferencing: no extra software or licences.
Real-time queue stats and call reporting so you can see exactly how the phones are performing.
One console to manage extensions, queues and settings, or leave it all to us.
Popular add-ons
Microsoft licensing, SBC and tenant setup, routing configuration and ongoing maintenance managed by Fire-IT.
Handle WhatsApp business chats inside 3CX.
Custom IVR prompts and hold music by voice artists.
Keep call recordings longer for compliance.
Bring your existing numbers across. Free.
3CX Partner
Certified to deploy and support hosted, on-premises and hybrid 3CX, including protected hosting, backups, recording archives and ongoing maintenance.
When COVID shut down our industry, Fire-IT restructured our services and cut our costs to a fraction of what we'd been paying to help us survive. As we recovered, we expanded with them many times over. They later migrated our catalogue and quotation system onto their own infrastructure: page loads dropped from 6-7 seconds to under one, and the basket now responds instantly.
Tell us how your team works and we'll recommend the right 3CX setup, give you indicative pricing, and handle the whole switch, numbers and all. No obligation, no jargon.