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Remote, onsite and server support backed by real SLAs, plus proactive monitoring that quietly prevents most problems before you ever feel them. When something does break, you call us and it gets fixed.
Whatever you run, there's a specialist for it. You don't juggle five vendors.
Switching, routing, VPNs and Wi-Fi that stay up, across every site.
Windows & Linux servers patched, healthy, monitored and backed up.
VMware & Hyper-V hosts sized, secured and kept healthy.
Identity, mail, Teams, SharePoint and licensing, fully managed.
Laptops and desktops imaged, patched, secured and supported.
EDR, mail security and awareness training that keep threats out.
Web, app and VPS hosting on our own South African infrastructure.
FortiGate and next-gen firewalls configured, monitored and managed.
One predictable monthly relationship instead of a scramble every time something breaks.
Fast help over the internet for software, email and day-to-day issues. Most things fixed without anyone leaving their desk.
When hardware fails or it needs hands on site, a technician comes to you. No “log a ticket and wait”.
We watch disks, services, backups and security around the clock and act on the warning signs before they become outages.
We document your whole environment, deploy monitoring and security agents, and take the reins without disrupting a working day.
Your ISP, your line-of-business software, your hardware supplier: we deal with them so you stop being the middleman.
Plain-language reporting on tickets, uptime and risks, with regular reviews so your IT keeps pace with the business.
Plans differ by how much we do for you, not by how good the help is. Every client gets our best engineers.
Pay-as-you-go cover
For teams that mostly run fine and just want a reliable team on call when something breaks.
Recommended
Active management for businesses that can’t afford downtime. We catch problems before you feel them.
Your IT department
We own your IT end to end, with a dedicated engineer who knows your business.
Every plan is tailored to your size and systems; pricing is confirmed after a free assessment. Unlimited remote support is subject to fair-use. We'll always tell you up front if something falls outside it.
Every ticket escalates automatically until it's solved. You never get stuck with someone who can't help.
Tier 1 · Frontline
First response. Everyday issues: logins, email, printing, quick fixes. Most tickets are solved right here, fast.
Tier 2 · Advanced
Trickier faults escalate to senior engineers: servers, networks, virtualization and deeper troubleshooting.
Tier 3 · Specialist
Field experts for the hard stuff: security, complex infrastructure and architecture. The buck stops here.
Refract handles application development while Fire-IT manages the infrastructure, hosting and security of the platform. That kind of close collaboration requires trust, and Fire-IT has earned it through responsive, knowledgeable support.
A 30-minute review of your setup, risks and quick wins. No obligation, no jargon: just a straight answer on whether we're a fit.