Legal

Service Agreements

Every Fire-IT (PTY) Ltd service is supplied under our Standard Terms and Conditions, plus the agreement for that service. These are the same agreements you sign on a proposal.

Standard Terms and Conditions

Apply to every service: payment, late payment, equipment, liability, personal information and ending a service.

Business Fibre

2026-10-06

Business fibre on the carrier named on your order: availability commitment and service credits, installation, equipment, term and cancellation.

Home Fibre

2026-10-06

Home fibre on Openserve, Vumatel, Frogfoot and MetroFibre: a best-effort, month-to-month service with consumer protections.

Comsol Fixed Wireless (CX / CX+)

2026-10-06

Licensed microwave on Comsol CX point to multipoint and CX+ point to point links: uptime commitment, service credits, installation and notice periods.

FortiGate Firewalls

2026-10-06

FortiGate appliances and FortiGuard subscriptions, bought outright, rent to own or managed: ownership, support, term and renewal.

3CX Hosted Phone System

2026-10-06

Hosted 3CX: licensing, term, number porting, emergency calling, hosting, backups and support.

A service not listed here is supplied under the Standard Terms and the terms on its own order. Questions: support@fire-it.co.za or 012 004 0615.